Metrix Professional Insurance Brokers ensures our clients are at the very centre of all that we do. We are committed to providing the highest standards of customer service and risk management advice. As part of our overall approach we are fully committed to treating our clients fairly and as such we Endeavour to meet their expectations of high quality service.
Metrix Professional Insurance Brokers’ TCF policy is centered around the guidance provided by the Financial Services Authority (FSA) to ensure we consistently deliver fair outcomes to our clients and take responsibility for the firm and staff (at all levels) providing an enhanced service quality to clients, based on a culture of openness and transparency.
Six Key Themes central to the development of Metrix Professional Insurance Brokers’ TCF initiative:
Metrix Professional Insurance Brokers will respond in a timely manner to our customers’ and prospective customers’ questions and queries and address any issues or concerns promptly. All customer complaints are dealt with and escalated as appropriate and required by us in order to meet our obligations to our clients.